OTRS Tuning: Part 5 - Customers
OTRS has its own database for managing customers. Yet another great feature. Adding new customer Whenever a ticket is created, a mail is automatically sent to the email address of the customer. Moreover, the customer has a portal through which he can raise new tickets, view open tickets as well as view history of closed tickets. The customer portal can be accessed using the link http://IP/otrs/customer.pl Customer Portal