OTRS Tuning: Part 1 - Agents and Roles
I'm attaching snapshots of basic OTRS Server tuning. OTRS is highly customizable, and I would recommend you to explore the application to find out all the available options. Part 1: Accessing Login Screen OTRS login page for users can be accessed using the link: http://IP/otrs/index.pl Default admin username: root@localhost Default admin password: root Part 2: The Dashboard and Admin Page Dashboard Part 3: Creating Roles and Agents Roles and agents are necessary to define which user can do what.We will be creating separate agents and roles, and assign agents to specific roles. Overview: Roles (Admin > Roles) Creating New Role Overview: Agents (Admin > Agents) Creating New Agents Assigning Roles to Groups ( Admin > Roles <-> Groups ) Assigning Roles to Groups Assigning Roles to Agents (Admin > Roles <-> Agents) Assigning Roles to Agents