OTRS Tuning: Part 4 - Managing Responses
We can set a couple of predefined responses that may be used while responding to tickets, so that we don't need to type the same thing over and over again. For example, I have created two responses - one for updating tickets and one for closing tickets. Overview: Response (Admin > Responses) New Response: Update New Response: Close Assign Response to Queue (Responses <-> Queues Assign Response to Queues