OTRS Tuning: Part 5 - Customers
OTRS has its own database for managing customers. Yet another great feature.
Whenever a ticket is created, a mail is automatically sent to the email address of the customer. Moreover, the customer has a portal through which he can raise new tickets, view open tickets as well as view history of closed tickets.
The customer portal can be accessed using the link
http://IP/otrs/customer.pl
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| Adding new customer |
The customer portal can be accessed using the link
http://IP/otrs/customer.pl
 |
| Customer Portal |
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