OTRS Tuning: Part 4 - Managing Responses
We can set a couple of predefined responses that may be used while responding to tickets, so that we don't need to type the same thing over and over again. For example, I have created two responses - one for updating tickets and one for closing tickets.
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| Overview: Response (Admin > Responses) |
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| New Response: Update |
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| New Response: Close |
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| Assign Response to Queue (Responses <-> Queues |
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| Assign Response to Queues |
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