OTRS Tuning: Part 4 - Managing Responses
We can set a couple of predefined responses that may be used while responding to tickets, so that we don't need to type the same thing over and over again. For example, I have created two responses - one for updating tickets and one for closing tickets.
|Overview: Response (Admin > Responses)|
|New Response: Update|
|New Response: Close|
|Assign Response to Queue (Responses <-> Queues|
|Assign Response to Queues|